I have a newly purchased a Seagate Backup plus slim external hard drive 2tb. When I try to copy data, at certain time, it gives a rather loud click or crack.

After that, it can not be used to copy or write more data. Each time when I try to copy to the data to the hard drive, it gives a same click or crack.

Then, then the drive disappear from Windows Explorer (I'm using Windows 10), and after a while, the drive and its file re-appear.

The drive is now only can be used to read file only. Later on, I tried to re-format it and it can be used to copy or write file, and again after some time, it gives a loud click and refuse to write anymore data.

Can you give some insight as to what went wrong. Is it the controller or the disk / head problem ?

Fyi, I'm from Indonesia and the purpose of this discussion is to learn troubleshooting. Thx.

rgds
eka s.