NorthridgeFix Return & Exchange Policy

At NorthridgeFix, your satisfaction is our priority. We work hard to provide flawless tools, parts, and services. If your purchase does not meet your expectations, our return and exchange guidelines are outlined below to help resolve your issue quickly.

1. Return Windows & Eligibility

  • 30-Day Limit: We offer a 30-day return policy. If 30 days have passed since your purchase, we cannot offer a refund or an exchange.
  • Proof of Purchase: A valid receipt or proof of purchase is strictly required to process all returns.
  • Exclusions: Only regular-priced items may be returned. Sale items are final sale and cannot be refunded.

2. Condition Categories & Refund Adjustments

Refund amounts depend strictly on the condition of the returned item upon inspection:

  • Unused & Unopened Items: Items returned completely unused and in their unopened original packaging qualify for a full refund, minus a 5% credit card processing fee. This represents the transaction fee retained by our merchant processor that is not refunded to us.
  • Used Items: Items that have been opened or used will incur a 20% restocking fee. This is strictly applicable if the item is returned in excellent working condition, completely free of physical damage, and complete with its original packaging. Used items that are physically damaged or missing components will not be accepted.

3. The RMA (Return Merchandise Authorization) Process

You must obtain an RMA number before shipping any items back to us. Unauthorized returns will not be processed.

  1. Visit our Contact Us page.
  2. Select “RMA” as your form subject line.
  3. Once reviewed, our team will authorize your return and will inform you.

Please note: An RMA is an authorization for internal inspection, not a prepaid shipping label.

4. Shipping Costs & Responsibilities

  • Customer Responsibility: Buyers are responsible for purchasing their own shipping labels to return items. Shipping charges are non-refundable both ways.
  • Defective/Faulty Items: If you are exchanging an item that arrived defective or faulty, NorthridgeFix will cover the return shipping costs.
  • Non-Defective Items: For standard returns or non-defective exchanges, shipping costs are your responsibility. If you receive a refund, any return shipping costs covered by us will be deducted from your final credit amount.

5. Inspection & Refund Timeline

Once your return is received and physically inspected by the NorthridgeFix staff, we will send you an email notifying you of the status.

  • Approved Refunds: A credit will automatically be applied to your credit card or original method of payment within 14 business days (minus any applicable merchant or restocking fees).
  • Delayed Refunds: If your refund is approved but has not posted after 14 days, please check your bank account, contact your credit card issuer, and sync with your bank. Processing delays can occur before funds officially clear. If you have completed these steps and still have not received it, please contact our support team.

6. Return Shipping Address

Please clearly write your assigned RMA number on the outside of your package and ship your items to:

NorthridgeFix (Attn:RMA)
8824 Shirley Ave, Unit #15]
Northridge, CA 91324