1. Information We Collect

At NorthridgeFix, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (northridgefix.com), buy from our shop, or use our Mail-In repair services.. We collect personal information that you voluntarily provide to us when you request support, create an account, or submit a Mail-In repair form. This may include:

  • Contact Data: Full name, shipping address, billing address, email address, and phone number.
  • Service Details: Device model, issue descriptions, and device configurations necessary to complete your repair.

2. How We Use Your Information

We use your collected information strictly to provide, maintain, and improve our services. This includes:

  • Processing your online store orders and managing repair tickets.
  • Locating your account history and providing direct technical support.
  • Communicating updates regarding your mail-in repair status or answering inquiries.

3. Information Sharing and Disclosure

NorthridgeFix does not sell, rent, or trade your personal information to third parties for marketing purposes. We only share information with trusted third-party service providers necessary to operate our business, such as payment processors (Square) and shipping carriers. [1, 2]

4. Cookies and Tracking Technologies

We use “cookies” on our website to optimize your browsing experience.

  • Cookies assign a random, unique number to your browser.
  • They do not store or disclose any sensitive personal information.
  • We utilize cookie data to analyze website traffic patterns and improve our online store layouts.

5. Data Security & Encryption

We maintain secure internal servers using industry-standard firewall and encryption technologies.

  • Submission Security: All information submitted through our contact and mail-in forms is encrypted using SSL (Secure Sockets Layer) technology.
  • Employee Compliance: Access to customer databases is strictly restricted to authorized personnel under enforced confidentiality standards.

6. Payment Processing Safety

To ensure maximum financial security, NorthridgeFix does not process, view, or store your credit card information. All transactions are securely handled directly by our third-party payment gateway, Square.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted directly to this page with an updated effective date.